Help Center

We're based in Scotland UK. All Somni orders ship directly from our office in Sc

We ship all orders placed Monday - Friday before 5pm GMT the same day. For customers within the United Kingdom, your order should arrive within 2-4 business days 

If you do not receive your order within 6 days, please check your tracking number, then contact us and we will make sure you're blending in no time!

Our international orders take an average  delivery time of 6-10 business days, but could take longer depending on your country's customs process. 

This is outside of the control of Somni and the shipping carrier. Once your order arrives in your country, it is transferred to your local postal carrier for final delivery, at this point tracking may stop updating. 

If it's been more than 5 weeks, contact us and we will help track down your order. Please note that certain countries may apply tariffs after the package is accepted. We recommend checking with your local post office to find out if that applies to you as somni does not cover customs fees, import duties, taxes or other charges.

Your 100% satisfaction is important for us. We offer a 14 days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For any questions please email support@somnistore.com

If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.

Yes. You may also ship to a PO Box.

Yes! We recommend that you bring your Somni blender in your checked bag without any liquid inside. Many folks bring it in their carry-on, but in some rare cases the TSA may not allow it.

Your somni can be stored in a cupboard, as you would any other cup or protein shaker. We recommend keeping the lid loose rather than tightly closed, to allow any excess water to evaporate.

We recommend after each use to blend water with a drop of soap to clean your somni. Rinse with plain water, and you're ready to go again

Once you receive the blender you will need to charge it up for 2-3 hours using a USB cable (provided). 

Then cut up your fruit/veg or any ingredients into small chunks and fill the beaker to around 60%. 

Add 20% liquid such as water or milk then blitz! *Do NOT overfill*