We ship all orders placed Monday - Friday before 5pm GMT the same day. For customers within the United Kingdom, your order should arrive within 2-4 business days
If you do not receive your order within 6 days, please check your tracking number, then contact us and we will make sure you're blending in no time!
Our international orders take an average delivery time of 6-10 business days, but could take longer depending on your country's customs process.
This is outside of the control of Somni and the shipping carrier. Once your order arrives in your country, it is transferred to your local postal carrier for final delivery, at this point tracking may stop updating.
If it's been more than 5 weeks, contact us and we will help track down your order. Please note that certain countries may apply tariffs after the package is accepted. We recommend checking with your local post office to find out if that applies to you as somni does not cover customs fees, import duties, taxes or other charges.
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us at firstname.lastname@example.org
If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.